Terms and Conditions
Effective Date: June 23, 2026
Welcome to Tacos El Tucan. By using our website, placing an online order, or using our ordering services, you agree to these Terms and Conditions.
Online Orders
When you place an order through our website, you agree that all information provided is accurate and complete. This includes your name, phone number, email address, pickup or delivery selection, and delivery address if applicable.
Orders are subject to availability, restaurant hours, and acceptance by the restaurant.
Pickup Orders
For pickup orders, the estimated pickup time is provided for convenience only. Actual preparation time may vary depending on order volume, kitchen capacity, and other circumstances.
Please arrive at the restaurant at or near your estimated pickup time.
Delivery Orders
Delivery orders may be subject to a delivery fee based on distance, service area, or restaurant settings. Delivery availability is not guaranteed for all addresses.
Estimated delivery times are only estimates and may vary due to weather, traffic, kitchen volume, or other conditions.
If your address is outside our delivery area, your order may not be accepted for delivery.
Order Accuracy
Please review your order carefully before submitting it. Once an order is placed, changes may not always be possible.
If you notice an issue with your order, contact the restaurant as soon as possible at +1 (812) 543-5572.
Pricing and Availability
Prices, menu items, delivery fees, taxes, and availability may change at any time without notice. We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing or system issues.
Payments
Available payment methods may include cash on delivery, cash on pickup, or other payment options shown at checkout.
If online payment is available, payment processing may be handled by third-party providers. We are not responsible for errors or delays caused by third-party payment processors.
Tips
Tips may be added during checkout. Tips are voluntary and may be included in the order total.
Cancellations and Refunds
Because food orders are prepared shortly after being received, cancellations may not be available once preparation has started.
Refunds or adjustments are handled on a case-by-case basis. Please contact the restaurant directly for help with an order issue.
SMS Notifications
By providing your phone number during checkout, you agree to receive SMS notifications related to your order. These messages may include order confirmation, order ready notifications, pickup updates, or delivery updates.
Message and data rates may apply. Message frequency may vary.
You can opt out by replying STOP. For help, reply HELP or contact us at +1 (812) 543-5572.
SMS notifications are intended for transactional order updates, not marketing, unless you separately agree to receive promotional messages.
Customer Responsibilities
You agree not to misuse the website, submit false information, interfere with website operation, or attempt to access systems without permission.
Website Availability
We try to keep our website and ordering system available, but we do not guarantee uninterrupted service. The website may be unavailable due to maintenance, technical issues, or third-party service interruptions.
Limitation of Liability
Tacos El Tucan is not responsible for indirect, incidental, or consequential damages related to the use of our website, ordering system, delivery estimates, third-party services, or service interruptions.
Changes to These Terms
We may update these Terms and Conditions from time to time. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Tacos El Tucan
Phone: +1 (812) 543-5572
Website: https://tacostucan.com