Refund and Returns Policy

Effective Date: June 23, 2026

Thank you for ordering from Tacos El Tucan. We want every customer to have a good experience with our food and service. This Refund and Returns Policy explains how we handle order issues, refunds, cancellations, and corrections.

Food Orders

Because our products are freshly prepared food items, all sales are generally final once an order has been prepared or completed.

If there is a problem with your order, please contact us as soon as possible so we can review the issue and help find a fair solution.

Order Issues

Please contact us if:

  • You received the wrong item

  • An item was missing from your order

  • Your order was significantly incorrect

  • There was a quality issue with your food

  • You were charged incorrectly

  • There was a delivery or pickup issue

We may request your order number, name, phone number, photo of the issue, or other details to help us review the situation.

Refunds and Adjustments

Refunds, replacements, credits, or adjustments are handled on a case-by-case basis.

Depending on the issue, we may offer:

  • A replacement item

  • A corrected order

  • Store credit

  • Partial refund

  • Full refund when appropriate

Refunds are not guaranteed and are reviewed based on the details of each situation.

Cancellations

Orders are sent to the restaurant shortly after they are placed. Because food preparation may begin quickly, cancellations may not be available once the order has started being prepared.

If you need to cancel an order, please contact us immediately.

Pickup Orders

For pickup orders, customers are responsible for arriving at the restaurant at or near the estimated pickup time.

We are not responsible for food quality changes caused by late pickup.

Delivery Orders

Delivery times are estimates only. Weather, traffic, order volume, kitchen delays, or other factors may affect delivery time.

Delivery fees are generally non-refundable once delivery service has been provided.

If there is an issue with a delivery order, please contact us as soon as possible.

Incorrect Customer Information

Customers are responsible for providing accurate information during checkout, including phone number, address, pickup or delivery selection, and order details.

We are not responsible for delays, failed deliveries, or incorrect orders caused by inaccurate information provided by the customer.

How to Request Help

To request help with an order, please contact us as soon as possible and provide your order details.

Tacos El Tucan
Phone: +1 (812) 543-5572
Website: https://tacostucan.com

Policy Updates

We may update this Refund and Returns Policy from time to time. Updates will be posted on this page with a new effective date.